Return Policy
Return Policy
When you shop online at www.zhimao.store you have 14 days to return your purchase. Please notify us in advance that you wish to return the goods. The right of return begins on the day you receive the goods. Some articles are not subject to this right; this will be stated during the ordering process.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline will be extended to the following Monday. If more than one item is ordered in an order but delivered separately, or if an item is delivered in multiple shipments, the cut-off date will be calculated from the receipt of the last item.
It is the buyer's responsibility to ensure that the item is properly packaged. It is your responsibility to hold the packages until we receive them. Therefore, please keep the postal receipt and tracking number. Unused items should be returned in the same condition in which they were received. We reserve the right to reject products if the packaging is damaged or for any other reason it cannot be resold. All original packaging, price tags, etc. must be returned with the product without tampering.
To exercise your right of return you should make a clear statement by email within 14 days of receipt of the goods.
RETURNS On return we will refund the purchase price. If you would like to exchange an item or color for another, you can place a new order in our online store. Unfortunately, we are unable to offer exchanges on other products. We will refund your returned item and you will have to place a new order yourself. We apologize for any inconvenience this may cause you.
If you received a discount on your first order, we'll make sure you get the same discount on the “right” item - just contact yumeishop@outlook.com and we'll find a suitable solution.
When you return an item, please pack it in its original packaging with all tags and all items. The packaging must be intact. Therefore, please be careful if you try to wrap the box with tape or similar items.
peace of mind
Shopping Returns have an impact on the environment and the economy. We use extra packaging and our emissions are increasing. Therefore, we encourage you to shop wisely. We should only order items that we may be able to keep. On all of our products, you will find information about the size of the product and other useful information. Please use this information when shopping so that we can avoid unnecessary returns.
If you make a discreet purchase and do not return the item, we will reward you with a 15€ discount on your next purchase. If your order is not registered for return, you will automatically receive your voucher directly in your inbox. Thank you for your attention.
Documentation of purchase and return forms:
You must attach a copy of your order confirmation or other proof of purchase. Additionally, if you include a completed return form, it will make processing easier.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline will be extended to the following Monday. If more than one item is ordered in an order but delivered separately, or if an item is delivered in multiple shipments, the cut-off date will be calculated from the receipt of the last item.
It is the buyer's responsibility to ensure that the item is properly packaged. It is your responsibility to hold the packages until we receive them. Therefore, please keep the postal receipt and tracking number. Unused items should be returned in the same condition in which they were received. We reserve the right to reject products if the packaging is damaged or for any other reason it cannot be resold. All original packaging, price tags, etc. must be returned with the product without tampering.
To exercise your right of return you should make a clear statement by email within 14 days of receipt of the goods.
RETURNS On return we will refund the purchase price. If you would like to exchange an item or color for another, you can place a new order in our online store. Unfortunately, we are unable to offer exchanges on other products. We will refund your returned item and you will have to place a new order yourself. We apologize for any inconvenience this may cause you.
If you received a discount on your first order, we'll make sure you get the same discount on the “right” item - just contact yumeishop@outlook.com and we'll find a suitable solution.
When you return an item, please pack it in its original packaging with all tags and all items. The packaging must be intact. Therefore, please be careful if you try to wrap the box with tape or similar items.
peace of mind
Shopping Returns have an impact on the environment and the economy. We use extra packaging and our emissions are increasing. Therefore, we encourage you to shop wisely. We should only order items that we may be able to keep. On all of our products, you will find information about the size of the product and other useful information. Please use this information when shopping so that we can avoid unnecessary returns.
If you make a discreet purchase and do not return the item, we will reward you with a 15€ discount on your next purchase. If your order is not registered for return, you will automatically receive your voucher directly in your inbox. Thank you for your attention.
Documentation of purchase and return forms:
You must attach a copy of your order confirmation or other proof of purchase. Additionally, if you include a completed return form, it will make processing easier.